We have acted in good faith throughout this entire ordeal. CUSTOMERS SHOULD NOT BE INVOLVED IN ANY FINGER POINTING BETWEEN TO COMPANYS WHO MAKE A JOINT PROJECT!!! The same way they want they money on time, Included my vin number thor vegas **** 2022. We will continue to call the customer but if he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. Across from the sofa is a booth dinette. Rates and amount financed are determined by credit history. Mr. ******** needs to arrange pick up with the **** dealership. Want to make us an offer on the {product}? In our coach the battery disconnect switch activates a solenoid which switches the battery circuit on and off. $5,000. Thor Motor Coach stands by our previous response, we will have our representative attempt to reach the customer one more time. We have many issues with the flooring, as well as a heating breech that causes the flooring to ****** when the furnace comes on. Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. Brands that do not do that should switch the power to house batteries to avoid killing the chassis battery by playing the radio all day. Thor Motor Coach Overview Website: www.thormotorcoach.com Headquarters: Elkhart, IN Size: 1001 to 5000 Employees Founded: 2010 Type: Company - Public Industry: Transportation Equipment Manufacturing Revenue: $100 to $500 million (USD) Competitors: Unknown The owner listed is **************************. The keep-alive lead isn't switched at all. We cannot even drive this rv with fear it might shutoff again. Your actual payments may vary. Call 248-662-9910 or fill out the contact form to learn more. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. The radio had been giving us issues from day one Ask an Expert Car Questions RV Questions Don - Mo Lurch, RV Mechanic Satisfied Customers Don - Mo Lurch is online now Related RV Questions I have a 2016 Thor Freedom Elite and my cab radio and backup BBB Business Profiles may not be reproduced for sales or promotional purposes. This has all been dragging on for far too long. "I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Someone on the Thor forum had the same issue and had to reset the radio by pulling it out of the dash, unplugging the power connector at the rear of the radio and that reset it to enable it to work. THOR RECALL NOTICES - LATEST RECALLS FOR THOR - ARFC THOR RECALLS Recall information for THOR RVs, campers & trailers. Our motorhome has been in the shop at la mesa for 71/2 months. Thor now needs to act in good faith and honor their agreement to cover the labor charges and heating breech issues. I had to send the slide out for access. Message. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Most troubling of all this is how much the ******* family enjoyed the first trip, the layout and performance of the motor vehicle. International Association of Better Business Bureaus. We'll make sure we are working closely with the shop to get necessary parts and approvals/direction to address the fuel line concern. New 2023 Thor Motor Coach Miramar 35.2 in Palm Bay, FL at Giant Recreation World - Call us now (321) 541-2205 for more information about this Stock #4A575 TV in the bedroom and living room and in one it has space provided in the dining/Kitchen area for another TV. **** accepted the bid and said that if the contractor needed to submit additional charges, he would accept that. **** refuses to act in good faith. We have a leak in the back window of 2018 Thor Axis 24.1. #ThorMotorCoach #TMCHowToFor more visit ThorMotorCoach.comDisclaimers:Features, components and appliances depicted on this webpage and its related documents may or may not be installed on your motorhome as a consequence of the features, components and appliances being optional equipment and/or equipment not available for installation on the motorhome model you purchased. ****************** and his family appreciates your prompt and accurate response on this BBB complaint and getting this vehicle issue resolved in a quick and timely manner, no matter who will be performing the repairs. Does not include Hitch work or accessories. Had independently inspected by three different independent repair facilities all who stated this was of abnormal size and does affect integrity of roof which THOR, came back with it's normal. Please send them into the rep you have been working with, or we can reach out to the dealership your coach is at, to obtain photos noting the concern. I will state again that this is not a new claim. Then I tried the GFI in my 29m bathroom. Brand: Thor Motor Coach. We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. After all the warranty work, we had to winterize the coach for the 2019 season. The only bid that ******* has accepted is the one of $1,000.00 from *********************. A representative has been notified and will be with you shortly. I am waiting for **** to call us back. I HAD 5 **** DEALERS REFUSE BECAUSE DON'T HAVE THE CAPABILITY TO HANDLE MY SMALL RV TO RUN DIAGNOTIC TEST on why the SERVICE ENGINE LIGHT is on! Your luxury Mercedes Sprinter motorhomes. As stated previously, we are well aware that the coach is now off warranty. If we miss you on the call, please call ************ and ask for a rep to assist in setting up with a **** case #. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. Luxury comes standard in the Delano Sprinter Class C diesel motorhomes by Thor Motor Coach. Learn More Class B Im about to conclude that the Axxera radios/cameras are junk and mine is shot. It is NOT THE PRODUCT but the PEOPLE who are not making correct choices when interacting with customers and the handing of service for this vehicle, as we continue to watch and wait, watch and wait . 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. He also says that **** will charge us labor charges for the work, for defects that the coach had when it left the factory new. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Thor motorcoach was going to contact ******* to get pictures and, a quote for the repairs and then they were going to call us back so we. When I tried to bring it back in, it came in a few inches and then stopped. It's been non-stop. purchased in July 2022. I lived on a boat many years ago so I understand the perils of 12v living in a movable environment (it seems harsher though). The best of Class A amenities and more power than a Class B. Posts: 7. Plus tax, title and license. Is this the type of service ****************** can expect to be "funneled" to **** for every question or vehicle service call as a hostile customer with no rights or privileges? If he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. CD Player. It is the original claim. The Border Hookups Hit The Road With A New Song. My front radio has two fuses. Onan RV QG 4000 Gas Generator; Winegard ConnecT 2.0 WiFi/4G . Two pieces- theatre seating and passenger seat are shredding and coming apart This was a very expensive coach. Just for good measure, recheck those easy to access fuses in the panel in the coach. It is our understanding that ********************************* has been in communication and has notified you we stand behind our previous offer, see below. I do not know WHY he has not had access to this correspondence. **'s labor charges of $7,500. We are also providing the **** commercial vehicle center web address. It was more than we were planning, We were looking into a travel trailer (RV) that is and Christopher was wonderful, He took us around and show us some of the most beautiful RVs Ive ever seen. We purchased a 2016 ************ 40xte with ****** miles on it. Immediately I had power to my Axxera. The fact that they say we can drive the coach from ***** to ******* to have the work done (travel of course at our expense), and they will deduct the "good faith" offer of $2,000.00 from the final cost is yet more proof that **** knows full well that the labor costs are far more than they are allowing. As a matter of policy, BBB does not endorse any product, service or business. We called Thor and received two emails from customer service rep. ***************** stating that any warranty issues reported to **** while the coach was under warranty would be covered once restrictions were lifted and we could get the coach in. The requested information: 2019 *********************** **** motor coach. They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. These Off-Road Teardrop Campers Have A Unique Sola AGM Batteriesvs Flooded Batteries: What's Be Are You Leaving Black Water In Your Tank For Too L What Are The BestRV Sewer Hose Fittings? ft. 33 complaints closed in the last 12 months. Our diverse product line includes many of the world's most recognized gas and diesel-powered motorhome brands. . Nobody will build them better. BBB Business Profiles are subject to change at any time. Apparently, they couldn't come to an agreement with ****. Know someone who might be interested in this RV? Everything is well documented. Thor Motorcoach Logo linking to Home Page. It features the best of a class a, along with the best features of a class c. That's what A.C.E. General RV works hard to ensure the accuracy of all its listings however we are not responsible for any misprints, typos, or errors found in our website pages. Like most: All went so smoothly from our first email to our going through the American Canadian borders. At the time ****************** received the call from **** at Thor, unknown to ****, ****************** was already in route to ******* to pick up the vehicle.The actions and attitudes of **** contacts **** and ****** are unacceptable on the handling of ****************** first time call with a new vehicle needing mechanical service, creating a hostile environment, because **** was right, ****************** is wrong, **** would be in charge of dealing with what needs to be done, not ******************, and **** was the mechanic and ****************** was not. This just sends them a link to it so they can take a look. Fill out this offer form and we'll get back with you as soon as possible. Description. We have pictures we can send if you want. drivers window was installed bad. I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. ****** informed me that they would review each item on a case-by-case basis and if they would elect to help resolve the defects in workmanship it would be on a good will gesture. Awning attempts to extend while driving. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. On mine there is a pin hole and we stuck a safety pin in and, Thanks all. Fill out this quote form and we'll get back with you as soon as possible. What's The Best Cordless Vacuum For RVers? The repairman found that the slide on the motorhome was installed incorrectly its off 1/2 in. They need to honor their warranty now! Not just one but every single seat in the coach. . The RV is a Thor ******* **** 2019 and the vin#*****************. ****************** is acquiring unnecessary cost from the time being spent on this issue, moving a vehicle from one location to another and now the possibility of having to take it to another **** dealer to do what should have been done day one!Is this the type of service and respect as a customer that ****************** can expect every time in the futurehe has to place a telephone call to Thor on questions or warranty issues on a very high price product that ****************** made the decision to purchase from Thor through ******* *****? Each journey you take with a Palazzo Class A diesel motorhome by Thor Motor Coach is made smooth thanks to the Air-Ride suspension, the Sachs shock absorbers, and the Atlas foundation. Report post. You might find those release tools with the manual for the radio. {priceLabel}: * This post was edited 03/23/19 02:00pm by bobndot * ******* ***** is also questioning why the **** dealership in ******* that identified the issue, had a solution, ************* and cost to repair that was given to **** at Thor, and that **** did not authorize this vehicle for repairs at the ******* **** dealer, fixing ********************** issue and he could now be planning and executing his second motor home trip. 2003 Jazz Toy hauler 5k obo Needs work. Thanks for the replies. : Stock Number {stockNumber} {priceLabel} {msrp}{salePriceLabel} {saleprice}, 1300 E. Santo Antonio Drive Colton, CA 92324, Sales (909) 413-6689Service (909) 413-6690, Sales (562) 474-6829Service (562) 455-4114, Sales (909) 413-6696Service (909) 413-6697, Sales (951) 386-0319Service (951) 386-0364. ************************* (Thor Motor Coach CSR) worked with us thru March of 2022 trying to get these issues resolved. Standard and optional features listed on units may or may not reflect the actual in-stock unit. There authorized service center is telling me not to get roof patch but replaced. Speakers. Thor Motor Coach Geneva Class C gas motorhome 25VA highlights: Murphy Bed. This clearly implies that **** knows full well that the labor costs to do the work on our coach far exceeds the $2,000. The memory function power for both radios comes from the chassis battery through the 100 amp, 12 volt circuit breaker next to the battery. In reviewing my hundreds of emails regarding these issues I was particularly surprised by an email from ********************************* apologizing and stating that the only emails he had been provided were from ***************** in 2020 and the email referencing the $1,000. Thor motor coach four winds 24 f e350 chassis. Standard and optional features listed on units may or may not reflect actual in-stock unit. We will have a representative reach out within ********************************************************************** repairs.Your generator will have to be serviced by Onan/Cummins. I am rejecting this response because: As is well documented we believe that **** knows that their "goodwill offer" of $2,000.00 will in no way cover the cost of labor to repair the issues with our coach. We had the privilege to work with Joe A. the Internet Manager. The only two fuse I found for radio was one in the Ford block marked radio, which was good. Everything with the purchase of this motor home was professionally handled by a group of really nice guys. We now have two new estimates, both have been rejected by *************************** and *********************************. Class Cs with the beloved luxuries of Mercedes-Benz. Diesel and gas-powered chassis options. Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums. **** delivered the flooring to ******* ***** on 6-11-2021, only to have their labor charges rejected by ****. WHO IS RIGHT? Our 2019 ************ Motor Coach seats have started to completely disintegrate. Also, it was pointed out to us that the flooring had already been repaired prior by someone. ****************** ************ TO REACH OUT TO THOR FOR RESOLUTIONS IS THROUGH A COMPLAINT ON A BBB WEBSITE BECAUSE HIS PHONE NUMBER IS BEING TRACKED AND CAN ONLY GO TO **** AT THOR, REFUSING TO ALLOW ****************** TO TALK TO ANYONE ELSE AND NOW ****'S ACTION MAY BE INCORRECT! Also, the emails show that we were assured that the issues that were reported when the coach was under warranty would be covered after the travel restrictions were lifted relating to the pandemic. On 12-11-20 we took the coach to different dealerships, finally ending up at ****************************. Please contact dealership to verify unit information and availability. 01/03/2023. Meet the redesigned A.C.E. 2022 Thor Hurricane 35M. . See dealer for details. UPDATE FROM ******* ***** (Thursday, November 16th, 3:15pm) - AUTHORIZED THOR WARRANTY AND PLACE OF PURCHASE OF THE VEHICLE: ********************** vehicle was taken from *******, ** on Tuesday, November 8th to ******* ***** of ******* in ****, ** on Wednesday, November 9th. No portion of these videos, documents, or webpage may be directly or indirectly: copied, published, reproduced, modified, performed, displayed, sold, transmitted, broadcasted, or rewritten for broadcast, publication or redistributed in any medium. He considered this an open case. Now all of a sudden ********************************* says that everything is null and void since so much time has passed, even though we have emails from ***************** stating that once things opened up after the pandemic, and we could travel, anything under warranty that was reported to Thor while under warranty would be covered, after travel restrictions were lifted, and we could get the coach in for repairs. Mercedes-Benz 10.25 in. Of course, ********************************* also says that they will take the $2,000.00 "goodwill offer" made off the final bill. Thor Motor Coach. We have had many, many issues with this coach that were all reported to Thor while the coach was new and under warranty. We were stuck out on the road for two hours with our granddaughter because the new 2022 thor vegas **** motor home class A just stopped on the road. Due to Covid19 supply chain issues, some features and options shown may be temporarily substituted or removed. We have a 2017 Thor motor home with a radio installed backup camera. The only thing I could wish for would be a GENERAL RV Dealership closer to Huntsville, Alabama. They said they would me someone to service the vehicle. The emails I will be sending to Tristen are just a fraction of the emails that I have, as proof of all efforts on our part, far too many to contain in this response. From researching this seems to be a problem with a lot of Thor coaches from that year. VIN #*****************. **** had the capability to immediately repair TODAY with all ************* and staff to resolve issue but **** wants me as a customer to relocated the vehicle 108 miles to another dealer to repair at a lower cost. Whether you travel to see family or to explore new places, this coach offers a flexible living space that doubles as a bedroom with a privacy curtain. We have only used the coach a handful of times and have never used any sort of cleaning product on the seats. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. There is an additional five amp inline fuse in the radio's hookup circuitry near the radio itself. ****************** has been the middle man is the issue of having to gather information, pass it on from one vendor to another or better known as FINGER POINTING! Have tried all suggestions prior to posting except for the GFI, So if thats the case it woul eliminate any fuse in the Ford block? Which we received no assistance. Read More: https://thormotorcoach.com/legal/ BBB is here to help. ****************** HAS DONE EVERYTHING IN HIS POWER TO GET ANSWERS AND DONE EXACTLY WHAT **** AT **** HAS ADVISED HIM TO DO AND NOW FINGER POINTING AGAIN! Both radios are powered from a 15 amp fuse located in the power center under the bed. 2022 Thor Motor Coach Four Winds 31WV Overview | Beckley's RVs. They gave **** rv support ***********. Number Of Televisions. Want to request a quote on this unit? Based on what was submitted to Thor, we see no warranty concern. Listed 27 weeks ago in Cass . Needless to say, ******* ***** is very troubled and concern as a dealer on the treatment and conversations (or lack of) to ******************. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. We are sorry to hear of your concerns with your 2019 *******. *All RV prices exclude tax, title, registration and fees, including documentary service fees. Yes. At that time, it started making a screeching sound like a prop from an airplane rubbing against a wooden wall. Step inside and find a 68" jackknife sofa to the right of the entry door. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Thor Motor Coach's diverse product lineup includes many of the world's most recognized Class A, Class C and Camper Van brands. This is NOT a new claim. It may be 'out of warranty ', BUT **** SHOULD NOT BE ABLE TO DISREGARD SUCH A HUGE ISSUE THAT IS PRESENT IN NEARLY ALL OF THEIR COACHES. . Please see us for a complete list of features and available options! At the time we purchased the coach it was brand new and only had ***** miles on the odometer. Due to the coach being over 2 years out of warranty, we are going to have to take everything on a case by case scenario. The $1,000.00 bid they accepted. Your actual payments may vary. This coach is over 6 years old. Leaves one to wonder if it was ****'s plan all along to run out the clock. Largest Family-Owned RV Dealer In The Nation. This is Thors final offer as it has been stated multiple times. As a customer of a very expensive product from Thor, actions and attitudes of **** contacts **** and ******, are unacceptable. Complete this form and we'll contact you with our wholesale price. ************************* was working with us right up until he moved to a new position in March of 2022. Contact Us. Integrity and transparency still mean something to me being in the automotive repair business, if you make a promise and truly want to fulfill the promise of backing up your product, stand by it. The retail declared our previous response as satisfactory, see below. Used 2022 Thor Motor Coach Challenger 35MQ $169,999. We purchased a new 2019 *********************** **** Motor Coach in May 2019. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. In addition, **** and ****** refused to allow me to speak to someone with higher authority or a supervisor. I think that is the Thor way. Thor is saying to just patch it. Based on the pictures provided to us, there is no repair to be made. It was a pleasure dealing with all of you. **** has already sent the flooring. Mine is under our bed but doesnt have one. You'll enjoy hassle-free set up thanks to the Rapid Camp + multiplex wiring control system, and there is a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you . Seal leaks and causes extreme noise when driven at highway speeds. 2. Please contact us at 888-436-7578 for availability as our inventory changes rapidly. Multiple calls, travel, estimates, no results. Thurmont, MD. See dealer for details. Being a 6 year old coach with a second owner, Thor Motor Coach would no longer participate in repairing this coach. There are often simple reasons why your RV generator won't start, and we will address the most common ones in this article. We purchased a 2020 ************ model **** on September 4, 2019. Thor Motorcoach Logo linking to Home Page. We apologize for the frustration you have had, we will have a representative call you and assist in setting up a case # with **** service.If the concern is truly chassis related, that would have to be facilitated by ****. Prices do not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge and any emission testing charge. Well guide you through the process. It seems each Thor MC plant wires the radios differently. Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. Despite our efforts, occasionally errors resulting from typos, inaccurate detail information or technical mistakes may occur. The pivotal combination of large Class A amenities with more power than a typical Class B RV. All of this back and forth is not fair to us, the consumer. 3. BBB Business Profiles generally cover a three-year reporting period. And not have heard from them. ** Day 2 we tried using the microwave again. Stock photos may not represent actual unit in stock. ("goodwill offer") from what they will charge us to do the labor at their factory. We have been diligently working non-stop to get the flooring and heating breech issues resolved. Your Thor rep will be reaching out to you to gather more information on the concern. Login to the Owner's Resource Portal to view manuals for older model years. All we are asking for is for **** to do the right thing and pay for the labor charges to resolve these issues. Rates and amount financed are determined by credit history. Not just one but every single seat in . Number Of Discs. is not responsible for any misprints, typos, or errors found in our website pages. We have spent countless dollars and hours as well as travel time in dealing with this. Wheel sensors for air pressure not working. I have hundreds of emails relating to our continued attempts to get these issues resolved. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. Class C, 32 feet Thor Motor Coach. All Advertised Prices Expire daily at Midnight. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. I have a decent amount of mechanical and electronic knowledge and don't mind tearing into something to fix it correctly. 2 tables that convert into beds. Advertised monthly payment is based on 20% cash down, plus tax, title, registration and fees, at 7.99% APR for 96 months on finance amounts under $10K, at 7.99% APR for 144 months on finance amounts from $10K to $25K, at 7.99% APR for 180 months on finance amounts from $25K to $50K, and at 7.99% APR for 240 months on amounts over $50K. Then ***** struck, with travel restrictions in place. She gave me the number to **** and I informed her that I would prefer to use the Dealership where we purchased the coach to get an estimate for the repairs and she agreed. ********* in **** had the coach for six weeks only to decide in the end not to do the job. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM . Prepare lunch on the two burner gas cooktop, or use the convenient convection microwave. One last thing, as ******* has stated in previous emails, we can take the coach all the way to ******* at our expense (probably at least $2,000. Onan onboard generator. How can these issues that were reported to Thor when our coach was new, now be null and void? It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. We are currently waiting on pictures and an estimate from the service center to determine how to proceed. Have driven unit less then 250 miles since purchase. All good. This dealer in **** miles away so thats not happening. We believe that **** reps know full well that their "goodwill offer" can in no way cover the labor costs to fix the issues with our coach. Has someone intentionally or accidentally deleted these hundreds of pages of ongoing correspondence from our file? Not a fuse, not a wire. While I can understand you the manufacture did not get proper photos or video's needed to properly represent the issue I don't fully grasp how that then would become my problem wherein I'm responsible for getting this material when it just left your branded dealership. 2003 Thor Motor Coach jazz. UNABLE TO GET AHOLD OF ANYONE AT THOR THAT COULD CARE A BIT!!! UPDATE FROM ORIGINAL COMPLAINT SUBMITTED TO BBB: Effective on Friday, November 4th, all incoming phone calls to Thor were automaticallybeing routed to **** based on my telephone number caller ID. Business Profile Thor Motor Coach Camper Manufacturer Contact Information PO Box 1486 Elkhart, IN 46515-9552 Visit Website (877) 855-2867 Customer Complaints 68 complaints closed in last 3 years. As the smallest motorhome option, camper vans are welcome virtually everywhere. Can hitch up to 8,000 lbs. or call the glass man in town? I am rejecting this response because: We have been going back and forth with this for three years. You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. We have been done everything we can to get our flooring and heating breech issues resolved with our coach. ******* also says we would NOT be reimbursed for any travel expenses. How can **** choose to refuse to fix this chronic and widespread issue? Payments are with approved credit. You may also call **** at ************ for them to better assist you in finding service. Across from the sofa is a booth dinette. Across from the bed there is even a place for an optional 32" LED TV.