How do I get my tickets back if they didn't sell? Contacting StubHub While StubHub does not offer live chat, they do have a phone Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ Personally, though, I found it disappointing. StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. These statements are based on eBays current expectations, forecasts and assumptions and involve risks and uncertainties. StubHub will send you an email with instructions on how to claim your refund or credit. Will His AI Plans Be Any Different? In 2018 and 2019, eBay faced mounting pressure from shareholders. In February of 2020, we sold StubHub for $4 billion. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). Throughout North America, the United Kingdom and Germany, StubHub provides the total end-to-end event going experience. You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. The Stubbers (our name for StubHub employees) I met shared my values, and all shared a passion for live music and sports. Among our most difficult decisions was the need to let go roughly two-thirds of our U.S. business employees given our steep decline in business volume. I expected the job to be challenging and anticipated risks to my professional success related to my leadership execution, competition and changing priorities from our corporate parent. WebStubHub's corporate address is: 199 Fremont Street, Floor 4 San Francisco, CA 94105 StubHub's corporate address is: 360 Third Street, Suite 400 San Francisco, CA 94107 Welcome to StubHub Support Our business partners include more than 60 teams in MLB, NBA, NHL, MLS and NCAA, plus ESPN, NBC Digital, AEG and Spectra Ticketing & Fan Engagement. You possibly can contact StubHub Buyer Help both by StubHub Buyer Service Cellphone or StubHub Buyer Service E-mail. Name to the StubHub Buyer Service Cellphone Quantity 1 866-788-2482 and converse to the StubHub Buyer Care Agent about your points. The StubHub Buyer Service Traces resolves your issues inside couple of minutes by making a cal to stubhub 800 telephone variety of stubhub customer support line. WebStubHub believes everyone deserves access to the joy of live experiences, no matter what their circumstances. I was prepared to take on this type of corporate risk, which would directly impact my own ability to succeed in the job, although I took care to include protections in case of a company merger or acquisition when negotiating my employment contract. They mention on their website that you should call their normal customer service number to ask about adding an event. Include your email address to get a message when this question is answered. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. WebStubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. By June, we had completed the majority of our restructuring, including the downsizing of most of our senior leadership team. We'll do our best to get back to you in the next 24 We would be the company acquired, not the ones doing the acquiring. The acquisition of Ticketbis is not expected to impact the second quarter 2016 or full year 2016 guidance that eBay provided most recently in its first quarter 2016 earnings announcement. The below posting was originally published on May 24, Winning Together: 1,100 Sellers Attend eBay OPEN in Las Vegas, eBays Mobile App Wraps in One Time Password, Touch ID and Android Wear Support. Choose Possibility: Take Risks and Thrive (Even When You Fail). On February 13, 2020, the sale process concluded, and I began mentally preparing for my upcoming departure. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press.. Check your order confirmation email for Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. All Rights Reserved. Through technology and world-class customer service, StubHub's store simplifies buying, selling and accessing incredible live experiences. StubHub closes offices in San Francisco and Shanghai StubHub Change is still afoot. As I saw it, shareholder pressure might even open up new strategic possibilities, like spinning the company out into its own independent public entity. Events Parking. WebStubHub's Field Operations. StubHub gets a lot activity from users on Facebook than it does on Twitter. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and the first live entertainment rewards program, Fan Rewards. stubhub inc. Stubhub serves customers worldwide. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. Read on to get the help you need to contact StubHub. To compare, worldwide StubHub employees have given a rating of 3.4 out of 5. customersupportuk@stubhub.co.uk. It was time for me to choose possibility once again. 1 if you bought tickets and you have a problem with them. A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. By using our site, you agree to our. She is the right leader to lay the foundation for long-term growth and continue StubHubs international expansion while delivering outstanding fan experiences.. Within nine months of my arrival at StubHub, thats exactly what happened. What had initially been a relatively low-risk career move for me with mostly upside morphed into a high-risk situation, with the company now in unexpected peril. Ticketbis is an online platform for the sale and purchase of tickets to events worldwide. The transaction, subject to customary closing conditions, is expected to close in mid-2016. Olivier Ropars Vice President & CMO. Arnaud Collin Global Head of Marketing. Instead of a smooth and happy departure, I now had to scramble to keep the company going for an indeterminate period of time until the live entertainment sector managed to recover. Open our virtual assistant, click on "Contact form" and let us know how we can help you. Personally, though, I found it disappointing. The Utah-based firm announced on LinkedIn it Lots of answers to questions are in our FAQ. HEADQUARTERS. As disappointed as I was that we couldnt make Joyus a large success, I felt optimistic about my prospects, thanks to my overall track record as an effective and resilient executive, entrepreneur, investor and board member. This press release contains forward-looking statements relating to, among other things, the future performance of eBay Inc. and its consolidated subsidiaries. StubHub is an eBay company (NASDAQ: EBAY). Check out, All tip submissions are carefully reviewed before being published. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for, the board concluded that it was time for eBay to sell its non-core assets, including our business, to another player. StubHub was a brand I knew and loved. ", The acquisition of Ticketbis will enable us to significantly scale StubHub's international footprint," said Devin Wenig, President and CEO of eBay Inc. "eBay's global presence will help StubHub acquire new customers as it expands into markets outside of the U.S. The online secondary ticketing market has been around in the U.S for over a decade, however, in many countries, this type of business model is relatively new and unknown. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. WebStubHub corporate office is located in 199 Fremont St Fl 4, San Francisco, California, 94105, United States and has 885 employees. We pride ourselves on being a brand differentiator who engages with StubHub customers in-person to amplify the fan StubHub uses technology to enhance and improve peoples live experiences, and the new flagship store serves as an extension of its award winning customer service. Sukhinder is a strong, dynamic leader who has founded and grown online marketplaces throughout her career, said eBay CEO Devin Wenig. Our RSS feed includes all eBay news articles published on this website. In March, the entertainment industry crashed. All rights reserved. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. Its possible that someone with an identical problem has posted for help before. The corporate office phone number is 415-222-8400. These features are designed to create a better end-to-end customer experience for live event-goers and strengthen StubHubs commitment to connecting fans with inspiring event experiences across the globe. StubHubs New York City flagship was designed byGenslerand is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. We are thrilled to open our flagship store in the heart of New York City to further serve our fans and inspire them to experience the world through incredible live events, said Glenn Feinberg, Head of Flagship Operations at StubHub. Enjoying This Built In Excerpt? We give them a time frame to offer It was highly stressful work for everyone, conducted swiftly under a time crunch, but the entire company came together to help get it done, showing great flexibility, understanding and resiliency, as well as a sense of urgency. To subscribe, click on the button below and copy the URL into an RSS reader. Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. This was not just bigit was unprecedented. He was thrilled to be buying his old company back fourteen years after hed left it. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. WebSend us a message. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). UPDATE: eBay has completed the acquisition of Ticketbis, an international ticket marketplace with a current presence in 48 countries. Founded in 2,000 and with presence in over 40 This deal reaffirms our commitment to investing in StubHub and helping fuel its momentum. Published and reprinted by permission of Houghton Mifflin Harcourt. If the only thing you know about sports is who wins and who loses, you are missing the highest stakes action of all. Email Address. Todays news builds on StubHubs history of innovation and strong tradition of firsts, which include forging the first ticket guarantee that covered both buyers and sellers in 2006; launching the industrys first ticketing app on iOS devices in 2010; being the first ticketing company with stadium naming rights in 2013; and now, becoming an international ticketing leader by adding the Ticketbis business to its offerings. To subscribe, click on the button below and copy the URL into an RSS reader. WebStubHub is an American ticket exchange and resale company. StubHub is the largest ticket marketplace in the world and enables fans to buy and sell tickets to tens of thousands of events, whenever they want. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. eBay Files Supreme Court Amicus Brief on Internet Sales Tax, eBay and Natural Resources Defense Council Collaborate for Earth Month. By my one-year anniversary, my team and I were preparing for the months-long process of selling StubHub. This Supreme Court Case Could Redefine Crime, YellowstoneBackers Wanted to Cash OutThen the Streaming Bubble Burst, How Countries Leading on Early Years of Child Care Get It Right, Female Execs Are Exhausted, Frustrated and Heading for the Exits, No Major Offer Expected on Childcare in UK Budget, Biden Gives Medal of Honor to Trailblazing Special Forces Member, Climate Change Is Launching a MutantSeed Space Race, UK Braces for Rare Weather Event That Risks Late-Winter Freeze, What Do You Want to See in a Covid Memorial? If a crisis like this had hit us earlier, wed have been in better shape to weather it. WebWelcome to StubHub Support Support Home / About us Browse by Category Buying Selling Account and Settings Event and Venue About StubHub About us Portal Banner Where to After leaving Joyus, I took several months off to evaluate different opportunities to lead a larger company, hopefully in e-commerce. 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Our RSS feed includes all eBay news articles published on this website. Actual results could differ materially from those predicted or implied in this press release for a variety of reasons. Web199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. Evaluating all of these factors, I agreed to join the company. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. 199 Fremont Street, Floor 4. Open our virtual assistant, click on "Contact Being OK With Spectacular Failure. It was now time for me to leave and begin my own next chapter, secure in the knowledge that I had completed the critical work of helping the company survive the immediate Covid crisis and stabilize for the longer term. eBay Invites Shoppers to Fill Their Carts with Color at First Virtual Block Party, eBay Connect Pushes Developers to Innovate. In January of 2019, activists took a stake in eBay, joined the board, and petitioned it to sell StubHub in order to create more shareholder value. ", StubHubs extensive assets will add tremendous value for ticketing patrons and sellers worldwide, especially as we continue our expansion into nascent markets, said Ander Michelena, co-founder of Ticketbis. Ticketbis makes it easy for users to attend events all over the world. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. WebGet in touch with us today! The acquisition of Ticketbis is StubHubs latest geographic expansion, preceded by the launches in Mexico in May 2016, Germany in September 2015 and the UK in March 2012. StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. Share Your Design Ideas, New JerseysMurphy Defends $10 Billion Rainy Day Fund as States Economy Slows, What Led to Europes Deadliest Train Crash in a Decade, This Week in Crypto: Ukraine War, Marathon Digital, FTX. 4 if you have questions about listing tickets. Find startup jobs, tech news and events. AtStubHub, our mission is simple: help fans find fun. We ourselves chased thousands of sellers who already held these same funds in their own bank accounts (since we remitted cash to sellers very quickly after any ticket sale in the course of normal operations). Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Contact StubHub customer support at toll-free or legal phone number. Call or write an email to resolve StubHub issues: Refund, Shipping and Delivery, Account. Visit the company website www.stubhub.com or help center for more information. Employees in Salt Lake City have rated StubHub with 3.3 out of 5 stars in 61 anonymous Glassdoor reviews. I had closely considered these challenges (the subway) when I took the job, but concluded that I could still thrive and have impact as StubHubs leader. WebStubhub, Inc. operates as an entertainment ticket agency. Ticketbis, founded in 2009, is based in Bilbao and Madrid, Spain and became a market leader in Spain in its first year. Together, the StubHub and Ticketbis marketplaces represent tremendous value and opportunity for fans around the world to experience the events they love, whenever and wherever they are. Find contact information here. In 2015, eBay enabled $82 billion of gross merchandise volume. I recruited a number of new leaders whose capabilities and principles were strongly aligned and who were equally energized by what we could build together. The contact number is only for US and Canada. For more information on StubHub, visitStubHub.comor follow @StubHub onTwitter,FacebookandInstagramorYouTube.com/StubHub. The more I learned about StubHub, the more excited I became. To subscribe, click on the button below and copy the URL into an RSS reader. Call 1-866-788-2482. Enjoy! Some market experts predicted that if eBay couldnt boost growth and profitability, activist shareholders would mount a challenge to the company, as Carl Icahn had done years earlier (resulting in the spinoff of PayPal as a separate company). Understandably, the situation remained difficult and challenging, with many still frustrated as we managed the tangled mess between sellers, buyers, leagues, venues, and more. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. As difficult as these changes were, we managed to set up a stable but much smaller base of operations that would allow us to endure the live events industrys indefinite stoppage. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. She will report to eBay Inc. CEO Devin Wenig and become a member of eBay's executive leadership team. Come join us to plan your next live event experience! WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. Joel Santirso Senior Product Manager. 1412 Broadway, New York, 10018, USA. The only boundary to an incredible experience is access, and this acquisition will enable StubHub to offer more events on a global basis to fans and event-goers around the world, and to help them discover new ways to enrich their lives. Cons I was now even more convinced of this strategy, and lobbied eBays CEO to allow us to acquire other ticketing companies so that we could compete more effectively against our main rival, Ticketmaster/ LiveNation. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. StubHubs New York City flagship was designed by Gensler and is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. The months that followed were all outwe had to pitch the company to private equity firms and other ticketing companies seeking to acquire us, all while trying to keep employee morale high amid the uncertainty, and executing our operational game plan. Singh Cassidy will be based in StubHubs San Francisco headquarters. First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. Oscar Ferruz Director of Supply, Primary and Operations. It is the tech industrys definitive destination for sharing compelling, first-person accounts of problem-solving on the road to innovation. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media. Our RSS feed includes all eBay news articles published on this website. NYC Flagship Office - Stubhub. With this acquisition, eBay Inc.s StubHub business grows its presence across Latin America and Europe and expands into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. Terms of the deal are not being disclosed. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. You should not rely on any forward-looking statements. Depending on who acquired us, I might have the opportunity to lead the company post-sale, or I might not. WebOUR PARTNERS. As such, I was thrilled when the role of president at the global ticketing marketplace StubHub became available and I got a call to discuss it. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. While StubHub does not offer live chat, they do have a phone number. The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. How do I get a hold of StubHub? Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. Viagogos founder also happened to be one of StubHubs original founders, a serial entrepreneur who had left the company under less-than-ideal terms in 2006. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. Pro tip: Each number appears to go to a different department. Founded in 1995 in San Jose, Calif., eBay is one of the worlds largest and most vibrant marketplaces for discovering great value and unique selection. Enjoying This Built In Excerpt? Most recently, Singh Cassidy founded theBoardlist, a benefit corporation and premium talent marketplace for boards, started in the technology industry. Continuous feedback and collaboration on setting personal goals, allows engineers and all employees to grow their career in the desired direction. Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. WebNYC Flagship Office - Stubhub. Alternatively, you can send us an email at WebStubHub has 21 current employee profiles, including Founder Eric Baker. StubHubs new flagship store features a full service desk for buying and selling tickets, expert customer service representatives to recommend events and assist fans on site, and an in-venue event space for artist meet and greets, autograph signings and speaking engagements. Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. For more information on StubHub, visit StubHub.com or follow @StubHub on Twitter, Facebook and Instagram or YouTube.com/StubHub. The company now has a presence in more than 40 countries and is a market leader in southern Europe and Latin America. Singh Cassidy succeeds Scott Cutler at StubHub, who recently became SVP and head of eBays Americas business unit. Overnight, every sports league in the nation postponed its season, and promoters and venues canceled thousands of planned music events. If you buy through links on our site, we may earn a commission. She has a successful track record scaling and growing businesses internationally. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. Copyright 2021 by Sukhinder Singh Cassidy. San Francisco, CA 94105 USA. As the largest ticket marketplace in the U.S., we enable fans to buy and sell tens of thousands of tickets, whenever they want, through our desktop and mobile experiences, including our StubHub and StubHub Music apps for iPhone, iPad, Apple Watch and Android. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. In this regard I was right; but major unforeseen risks would also unfold on my journey. Then came the coconut, an event none of us could have predicted. By signing up you are agreeing to receive emails according to our privacy policy. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ professionals. Located just two blocks south of Times Square, the flagship store serves as an ideal destination for fans to find the events that are right for them. the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. For More information on partnership opportunities with StubHub, contact partnerships@stubhub.com. I ordered tickets but can't view them online even with the access code. I live in Singapore where the StubHub app is not avail. The implications for my own role at StubHub were uncertain. I would have a full mandate to lead the company operationally, to further shape its culture, and to frame its strategies within the context of its parent company, eBay, which had owned StubHub for close to a decade.